Welcome to the section outlining our's terms and conditions.

To review the terms and conditions applicable to the product or service that you have or are about to order, please see the relevant paragraph below. These terms and conditions apply to our products and services, and by placing an order for such a product or service, you agree to be bound by the appropriate set of terms and conditions.

If you have any questions relating to our terms and conditions please contact our Customer Services Representatives by email, or call us on 08456 381382 between 9am-5pm. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary).
Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Goods and Service Terms and Conditions

By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before you place your order, if you have any questions relating to these Conditions please speak to one of our customer service representatives by calling us on 08456 381 382 between the hours of 9am-5pm Monday to Friday, 9am-1pm Saturdays. Alternatively, you can contact us via our Website at www.libidonatural.com/contactus

"Conditions" means these terms and conditions;

“Goods” means any goods you purchase under these Conditions;

“Non-subscription Services” mean any Services other than Subscription Services;

“Personal Information” means the details provided by you to us;

"Services" means any services you order or otherwise purchase under these Conditions;

"Us/our/we" means LibidoNatural.com, a trading name of ITECH-MEDIA LTD, a company registered in England;

"Website" means either one of the websites located at http://www.libidonatural.com or any other URL which may replace it; and

"You/Your" means the person ordering or otherwise purchasing the Goods or Services.

1. Rights and Obligations:

1.1. You undertake:

1.1.a. to pay any amounts due to us in a timely manner;
1.1.b. that the Personal Information which you provide is true, accurate, current and complete in all respects; and
1.1.c. to notify us immediately of any changes to the Personal Information either via www.libidonatural.com/contactus or by calling us on 08456 381 382; and
1.1.d. not to impersonate any other person or entity or to use a false name.

1.2. We reserve the right to modify the price or the content or withdraw, temporarily or
permanently, some or all of the Goods or Services available via mail order and/or our
Website. We also reserve the right to change or add to these Conditions from time to
time.

1.3. Unless you have placed an order for any Goods or Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.

1.4. From time to time we may also have to make changes in the specification of any Good or Service:

1.4.a. to make it conform with any applicable safety or other statutory requirements; or

1.4.b. to make it reflect changes in the manufacturer’s and/or supplier specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

1.5. Goods and Services:

1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods or Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.

1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods or Services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our easonable control.

1.6. We will do our best to provide the Goods and/or Services you have ordered in a timely and efficient manner but please note that any estimated time frames for any delivery of the Goods and/or completion of the Services are estimates only and delays may arise as a result of matters outside of our reasonable control.

1.7. Goods that you have ordered may be subject to import duties and taxes and laws of the country where it is delivered or used. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users (including to nationals of Cuba, Iran, North Korea, Sudan, and/or Syria) or countries or for restricted end-uses. If the Goods are supplied to you subject to any such Export/import Laws, supply to you of the Goods is subject to you not falling into any such restricted categories. which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you the receiver In addition as end user ordering from libidonatural.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods.

2. Orders:

2.1. The Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.

2.2. When so requested by us, you must provide your name, phone number, address, payment details and other requested information.

2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable) or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.

2.4. You acknowledge that any automated acknowledgement given when you place an order shall not amount to our acceptance of your offer to purchase.

2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you using your Personal Information. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

3. Price and Payment:

3.1. The price of the Goods or Services (if any) shall be our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which we inform you prior to accepting your order. All prices are inclusive of VAT at current rates unless stated otherwise.

3.2. You shall provide payment prior to us providing you with the Goods or Services (as applicable) unless otherwise agreed by us in writing.

3.3. If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to do one or more of the following:

where you have ordered Goods or Non-subscription Services, cancel this
agreement between you and us in relation to such Goods and/or Nonsubscription
Services; and/or

3.4. You confirm that, where you pay by Cheque, Postal Order, Payment card (Debit/Credit Card) or bank transfer, the payment method that is being used is yours.

Cheque/Postal Order Make Payable to: "ITECH-MEDIA" and send it to address: ITECH-MEDIA, Headlands Business Centre, 10 Headlands, Kettering, Northants - NN15 7HP, United Kingdom

3.5. All payment methods other than cash are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.

3.6. Once any Goods you have ordered or otherwise purchased have been collected by you, or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.

3.7. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of such Goods.

3.8. Until such time as the ownership of the Goods passes to you, you shall hold it on our behalf and keep it safe and identified as our property.
3.9. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us.

4. Right of Cancellation:

4.1. Goods and/or Services ordered at a distance

4.1.a. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

4.1.b. You may cancel any order for Services at any time within 14 working days from the day after recieving your order without liability to us, however, you may not cancel once we have started providing any part of such Services to you with your agreement.

4.1.c. A working day is any day except Saturday, Sunday and public holidays.

4.1.d. You may cancel your order by calling us on 08456 381382, online at www.libidonatural.com/contactus or by writing to us at ITECH-MEDIA, Mailing Address: Headlands Business Centre, 10 Headlands, Kettering, Northants - NN15 7HP, United Kingdom. Any cancellation notice must be received by us before the end of the 14 working days period referred to above.

4.1.e. Where you cancel an order for Goods, it must be returned to us within a reasonable period, complete (together with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

4.1.f. Unless collection of the Goods has been arranged, you must return the Goods by at your cost. Please see online at www.libidonatural.com/returns for full details of our Returns Policy. It is your responsibility to ensure that the Goods are received by us and we recommend using recorded Delivery where appropriate in respect of the type of Goods that you are returning.

4.1.g. Where we have agreed to collect the Goods from you, you must ensure that you make the Goods available for collection at the time arranged.

4.1.h. You shall be under a duty to take reasonable care of the Goods until received or collected by us (if applicable) and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

4.1.i. If you cancel your contract in accordance with the provisions of this Clause 4.1, subject to the provisions of Clause 4.1.e we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.1.e) within 30 days.

5. Returns and Exchanges:

In certain situations, we may be prepared to give you a refund or exchange in respect of Goods with which you are not satisfied. For details on our Returns Policy please visit www.libidonatural.com/returns, call our Customer Services team on 08456 381 382.

6. Your Personal Information:

6.1. We need to collect certain Personal Information to provide you with the Goods and/or Services. This Personal Information will form part of a record of your dealings with us.

6.2. When you contact us, we may ask for certain Personal Information to be able to check your identity and we may make a note of this. We will keep Personal Information given to us by you or others during your relationship with us. This includes:

• Name and address
• Contact information including email address/phone
• Demographic information such as postcode, country
• Details of credit or debit card for payment of our products and services.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• In-house customer management system (CMS).
• We may use the information to improve our products and services.
• We may periodically send promotional email or brochures about new products, special offers or other information which we think you may find interesting using the email address and postal mailing address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.